Job Title :Guest Relations Officer
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
•Calm, efficient, and organized with great attention to detail
•Excellent personal presentation and communication skills
•A passion for delivering exceptional levels of Guest service
•Ability to multi-task while maintaining a positive attitude when working with a VIP Guest
•Computer literate and able to navigate through Company systems
•Professional manner with an emphasis on hospitality and guest service
•Guest relations experience in the hotel, leisure, and/or entertainment sectors
•Proven ability to listen and respond to demanding Guest needs
•Conflict resolution experience
•Cash handling experience
