Community customer care supervisor
Responsibility:
• Assure Modification/Maintenance requests are handled and met the requirements and customer care standards.
• Ensure that team members are fully knowledgeable with company’s projects and conduct regular training to improve their performance and skills.
• Handle critical cases escalated by team members.
Responsibility:
• Assure Modification/Maintenance requests are handled and met the requirements and customer care standards.
• Ensure that team members are fully knowledgeable with company’s projects and conduct regular training to improve their performance and skills.
• Handle critical cases escalated by team members.
• Conduct auditing on his/her subordinates inspection with a ratio of 2:10 units.
• Provide monthly report about Cairo sites progress, unit’s delivery, and complaints solutions to direct manager and Developer customer care and if there any concerns they raised to the manager.
• Schedule working days and weekends to the team.
• Track the maintenance fees collection process by the team and ensure that they are met the assigned targets.
• Design and develop the team members KPIs.
• Track and follow up on trouble tickets assigned from Contact Centre/ Development customer care/ clients to the Team and ensure all complaints/requests are being handled or finalized within the agreed SLA.
• Set analysis from the monthly report for the quality of service provided by Facility management team and give recommendations.
• Manage any other tasks to be assigned by the direct manager.
Job Requirement:
• Previous Real Estate experience is a must.
• Experience: From 3 to 5 years of experience in customer service, with at least 2 years of them in supervisor level.
• Salary: negotiable
• Career level : Experienced (Non-Manager)
• Interested candidates please send CV to careers@misritaliaproperties.com mentioning job title
• Provide monthly report about Cairo sites progress, unit’s delivery, and complaints solutions to direct manager and Developer customer care and if there any concerns they raised to the manager.
• Schedule working days and weekends to the team.
• Track the maintenance fees collection process by the team and ensure that they are met the assigned targets.
• Design and develop the team members KPIs.
• Track and follow up on trouble tickets assigned from Contact Centre/ Development customer care/ clients to the Team and ensure all complaints/requests are being handled or finalized within the agreed SLA.
• Set analysis from the monthly report for the quality of service provided by Facility management team and give recommendations.
• Manage any other tasks to be assigned by the direct manager.
Job Requirement:
• Previous Real Estate experience is a must.
• Experience: From 3 to 5 years of experience in customer service, with at least 2 years of them in supervisor level.
• Salary: negotiable
• Career level : Experienced (Non-Manager)
• Interested candidates please send CV to careers@misritaliaproperties.com mentioning job title
